Privacy Policy

ACEinovations (“ACEinovations,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal data of everyone who visits or interacts with aceinovations.com (the “Site”). This Privacy Policy describes what information we collect, why we collect it, how we use and protect it, and the choices and rights available to you. It applies to the Site and to any information you submit to us through it. By using the Site, you acknowledge that you have read and understood this Policy.

We collect the following categories of information:

• Information you provide directly. Your name, email address, company name, and any project or message details you submit through our contact form, a platform audit request, or a newsletter subscription.
• Information collected automatically. Your IP address, approximate location derived from it, browser and device type, referring pages, and the pages you visit on the Site. This is collected primarily to secure our forms against spam and abuse.
• Cookies and similar technologies. Used to operate essential site functionality and, only with your consent, to understand how visitors use the Site. See our Cookie Policy for full detail on what we use and how to control it.

We use the information described above for the following purposes:

• To respond to inquiries submitted through our contact form or platform audit requests.
• To send newsletter updates to subscribers who have opted in, and to allow you to unsubscribe at any time.
• To detect, investigate, and prevent spam, abuse, and fraudulent form submissions.
• To understand how visitors use the Site and to improve its content and performance, where you have consented to analytics cookies.
• To maintain the security, integrity, and proper functioning of the Site.
• To comply with applicable legal obligations and to establish, exercise, or defend legal claims.

We process this information on the basis of our legitimate interest in operating and securing the Site and responding to inquiries, your consent where we ask for it (such as for analytics cookies or newsletter emails), and, where applicable, to comply with our legal obligations. We do not sell your personal information, and we do not use it for automated decision-making that produces legal or similarly significant effects on you.

We use a small number of strictly necessary cookies to operate the Site, and, only if you accept them through our cookie banner, analytics cookies to understand how the Site is used. You can review and change your preferences at any time using the “Cookie Settings” link in the footer of any page. Full detail on every cookie we use, its purpose, and its duration is available in our Cookie Policy.

We work with a limited number of third-party service providers to operate the Site, each of which processes data solely on our behalf and under contractual confidentiality and data-protection obligations. In keeping with our security practices, we do not publish the specific names of our infrastructure or technology providers in this Policy. The categories of processing we rely on are:

• Cloud hosting and database infrastructure: used to run the Site and store form submissions and site content.
• Cloud file storage: used to store uploaded media and images displayed on the Site.
• Transactional email delivery: used to deliver confirmations and respond to inquiries.
• Performance monitoring: used to keep the Site fast and reliable.
• Website analytics and session-behavior tools: used only after you consent via our cookie banner, to help us understand and improve the Site.

Where applicable law requires it, we will provide further detail about a specific processor on reasonable request, see Contact Us below.

We retain personal data only for as long as reasonably necessary for the purposes described in this Policy, to comply with our legal obligations, resolve disputes, and enforce our agreements. Contact form and lead submissions are retained for as long as necessary to respond to your inquiry and maintain business records, or until you request deletion. Newsletter subscriptions are retained until you unsubscribe. When information is no longer needed, we take reasonable steps to delete or anonymize it.

Depending on your location, you may have some or all of the following rights regarding your personal data:

• Access: request a copy of the personal data we hold about you.
• Rectification: request correction of inaccurate or incomplete data.
• Erasure: request deletion of your personal data, subject to certain exceptions.
• Restriction: request that we limit how we use your data in certain circumstances.
• Portability: request your data in a structured, commonly used, machine-readable format.
• Objection: object to certain processing based on our legitimate interests.
• Withdraw consent: where processing is based on consent, withdraw it at any time without affecting processing carried out before the withdrawal.

To exercise any of these rights, contact us using the details below. If you are located in the European Economic Area or the United Kingdom, you also have the right to lodge a complaint with your local data protection supervisory authority.

We use reasonable technical and organizational measures designed to protect your information, including encrypted connections in transit, access controls, and restricting access to personal data to those who need it to perform their role. No method of transmission or storage is completely secure, and while we work to protect your information, we cannot guarantee its absolute security.

The Site is not directed at children under 16, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

We and our service providers may process your information in countries other than the one in which you reside, which may have different data protection laws. Where we transfer personal data internationally, we rely on appropriate safeguards recognized under applicable law to protect that data.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will indicate material changes by updating the “Last updated” date at the top of this page, and, where required by law, will provide additional notice.

Questions about this Privacy Policy or your data, or requests to exercise your rights, can be sent to hello@aceinovations.com. We aim to respond to all legitimate requests within a reasonable timeframe and in accordance with applicable law.